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What is the difference between a "restored" and a "custom-built" car?

Restored vehicle keeps all the planned specifications and details of original construction that are documented at the time of construction so they are available to the restorer.
Custom vehicles are created without anything more than an idea with the choices of components based on function and aesthetics.


Q. How do I schedule an estimate?
A.  No appointment is necessary.  Just stop by at your convenience and we will be happy to take a look at your vehicle.

Q.How long does an estimate take?
A. An estimate usually takes about 20 minutes.

Q. How much does an estimate cost?
A. Estimates are FREE.

Q.When do I pay my deductible?
A. You will pay your deductible directly to Rubio’s Auto Body when your repairs are complete.  The amount of your deductible is determined by your insurance policy.  If you have questions regarding the amount you are responsible for contact your insurance company.

Q.How do I schedule a rental car?
A.  If you need a rental car, we can help you make the necessary arrangements.  We have contacts with several rental car companies.  Check with your insurance company to see if you have rental coverage because insurance companies will only cover your rental if it is on your current policy.  Also, check to find out what specific limitation your policy may have when renting a car.  You may use our Body Shop Discount with many rental car companies for a preferred rental discount-prices. (see shop for details).

Q.What forms of payment do you accept?
A.  We accept all major Credit cards: Visa, Master card, Discover, American Express. We also take cash and pre-approved checks.  (see shop for details regarding pre-approved checks) .  

Q.How do you match the vehicle paint color?
A. Only experienced refinishing technicians trained in precision color matching will work on your vehicle. We only use OEM quality paint, approved for use by all auto manufacturers. The paint is baked on after the spraying is complete for a durable long lasting finish.

Q.Do you offer Towing Service?
A. Yes, we are available 24 hours a day to serve your Towing needs.

Q.What Insurance companies do you work with?
A. We work with ALL insurance companies.

Q.What type of vehicles do you work on?
A. We work on ALL makes and models of cars, trucks, SUV's, Mini-Vans, Crossovers, domestic and import vehicles.

Q.Is your facility a safe place to leave my car?
A.Our Building along with the outdoor lot are protected by an after hours monitoring and security service.

Q.Will the parts be ordered before I drop off my car for repair?
A.Yes, depending on the make of your vehicle and type of repairs needed, we can order parts in advance to minimize the turnaround time. Also, we require a deposit to pre-order parts.

Q.If my vehicle's frame is damaged is the car a total loss?
A. No. A car is a total loss only when the cost of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using a unibody construction (the frame and body design to represent a single unit). Our highly skilled technicians, with the aid of our state-of the-art measuring systems, can return your vehicle to its original factory specifications. If it is determined that a frame section is bent beyond repair, that section can simply be replaced

Q.Can I get other body work done on my car while it in the body shop?
A. Yes. Just let us know what other work you would like done so that we can make the necessary arrangements

Q.How long will the collision repairs take?
A.We can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and when possible delivered back to customers by Friday. Check with your advisor for the specifics on your vehicle.

Q.How will I know when my car is done?
A.You will be notified by phone when your vehicle is ready for pick up. Feel free to call or e-mail us during the repair process if you have questions or concerns.

Q.Is there a warranty on the repairs to my vehicle?
A. Yes. Rubio’s Auto Body offers a written warranty on all repairs for as long as you own the vehicle

Q.Any tips on caring for my car once the repairs are done?
A. yes. We recommend for the first 30 Days:

  • DO'S · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water and wash your vehicle in the shade.
  • DONT'S · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

    RECOMMENDATIONS AND PRECAUTIONS FOR THE FIRST 90 DAYS
  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.